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Maya Immigration Consultants Pty Ltd Last updated: 1 October 2026 Maya Immigration Consultants Pty Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us or use our services. We handle personal information in accordance with applicable Australian privacy laws and our professional confidentiality obligations.
Information We Collect: Depending on your enquiry or matter, we may collect: your name, date of birth, address and contact details; passport details, identity documents and visa information; education, qualifications, employment and financial information; information about family members, relationships, sponsors and employers; documents, correspondence and other evidence relevant to your matter; and billing and payment information. Where necessary for your matter, we may also collect sensitive information, such as health information or criminal history. We collect this information with your consent unless collection is otherwise permitted or required by law.
How We Collect Information We generally collect information directly from you through consultations, website enquiries, email, telephone, messaging services, forms and documents you provide. Where authorised or otherwise permitted by law, we may also collect information from your sponsor, employer, family members, authorised representatives, government agencies, education providers, skills assessing authorities or other relevant organisations. If you provide another person’s personal information, please ensure you have authority to do so and that they understand why it is being provided. You may make a general enquiry without identifying yourself where practicable. However, we usually need identifying information to provide advice or act on your behalf. Without relevant information, we may be unable to provide some services.
How We Use Your Information We use personal information to: respond to enquiries and arrange consultations; assess your circumstances and provide migration assistance; prepare and manage applications, submissions, and review matters; communicate with you and authorised parties; manage invoices, payments, and business records; and meet applicable legal, regulatory, and professional obligations. We do not sell your personal information. Disclosure of Information Where reasonably necessary for your matter, authorised by you or permitted or required by law, we may disclose relevant information to: the Department of Home Affairs and other government agencies; the Administrative Review Tribunal; skills assessing authorities and education providers; sponsors, employers and authorised representatives; translators, interpreters and other professional advisers; and service providers supporting our business, such as website hosting, email, document storage, IT and accounting providers. We limit disclosures to information relevant to the purpose. We do not share confidential client information with family members, employers or sponsors merely because they request it.
Overseas Services and Disclosures We use services including Weebly, WhatsApp, Google Drive and Facebook to support our website, communications and document storage. These providers may process or store personal information outside Australia. We limit the personal information shared through these services to what is reasonably necessary and take reasonable steps to protect client confidentiality. Where consent is required by applicable law, we will obtain it before disclosure. Where necessary for your matter, we may also disclose relevant information to overseas organisations or representatives, with your authority or where permitted or required by law. Please contact us if you would like more information about how your personal information is handled.
Storage and Security Personal information may be held in electronic records and paper files. We take reasonable steps to protect it against misuse, interference, loss and unauthorised access, modification or disclosure. Access is restricted to people who need the information for authorised purposes. However, no internet transmission or electronic storage method is completely secure. We retain information for as long as necessary to provide our services and meet applicable legal, professional and record-keeping obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law. Please avoid sending passports, medical records or other sensitive documents through the website’s general enquiry form. Contact us to discuss an appropriate way to provide them.
Website and Cookies Our website and its service providers may collect technical information, including your IP address, browser type, device information, pages visited and access times. Cookies and similar technologies may be used to support website functionality and, where enabled, understand website usage. You can manage cookies through your browser settings and any preference controls available on our website. Disabling cookies may affect some website functions. Our website may contain links or embedded content from third-party services, including maps and social media platforms. Those services have their own privacy policies.
Marketing Communications If we send you marketing communications, we will do so in accordance with applicable law. You can ask us to stop by using the unsubscribe option provided or contacting us. This does not prevent us from sending communications necessary to manage your enquiry, matter or our legal obligations. Access and Correction You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate, incomplete or outdated information. We may need to verify your identity before responding. We will respond within a reasonable period. Where access or correction cannot be provided, we will explain the reasons where required by law and any available complaint options. Privacy Enquiries and Complaints If you have a privacy concern or complaint, please contact Maya Ram Kapila using the details below. Explain your concern and provide relevant information so we can investigate. We will acknowledge your complaint and aim to respond within 30 days. If we need more time, we will keep you informed. If the matter remains unresolved, you may contact the Office of the Australian Information Commissioner, where the complaint falls within its jurisdiction: Website: www.oaic.gov.au Telephone: 1300 363 992
Contact Us Privacy Contact: Maya Ram Kapila Maya Immigration Consultants Pty Ltd Suite 19, Level 3, 48–50 George Street Parramatta NSW 2150, Australia Email: admin@mayaimmigration.com.au Telephone: +61 468 365 025 Changes to This Policy We may update this policy when our practices or applicable requirements change. We will publish the current version on our website with the last updated date.